Secure Communications Channel

Support Operations

We maintain strict operational security protocols. All external communications must be PGP encrypted. For order disputes, wallet issues, or vendor inquiries, utilize the internal ticket system.

Internal Ticket System

The primary and most secure method for support. Messages are end-to-end encrypted within the platform database.

  • Order Disputes & Escrow
  • Vendor Bond Status
  • Account Recovery
Access Dashboard

External Communication

[email protected]

WARNING: Unencrypted emails are automatically discarded by our mail server. You must encrypt your message using the PGP key displayed on this page.

24-48 Hours
English Only

Nexus Official PGP Key

ID: 0x5E81A4B29C3D8E7F

RSA 4096